Contacts
How to Reach Us
Have a question, suggestion or request? The best way to get in touch with the team behind this website is by email:
We read every message personally and do our best to give you a clear, helpful answer.
What You Can Write About
You are welcome to contact us regarding:
- Questions about our content — anything related to our reviews of online casinos for real money, our ratings, or the criteria we use to evaluate gambling sites available to players in Australia.
- Corrections — if you have spotted outdated information, a factual error, or a bonus offer that has changed since we published a review, please let us know so we can update it promptly.
- Feedback — your opinion helps us improve. Tell us what you find useful, what is missing, or which topics you would like us to cover in 2026.
- Partnership requests — if you represent a brand or agency and would like to discuss cooperation, please include a clear description of your proposal in your email.
Response Time
We usually reply within a few business days. During busy periods it may take a little longer, but we do our best to answer every legitimate message. Please note that we do not operate a live chat or phone line — email is our only communication channel.
Questions About Your Casino Account
Please be aware that we are not a gambling operator. We are an independent review website and we do not run any online casino, hold player accounts, or process payments of any kind.
This means we cannot help you with:
- Deposits or withdrawals of funds;
- Bonus activation, wagering requirements or disputed promotions;
- Account registration, verification (KYC) or login problems;
- Complaints about a specific casino's services.
For all such matters, please contact the customer support team of the casino where you hold your account. You will usually find their contact options (live chat or email) directly on the casino's website.
Need Help With Gambling?
Gambling should always remain a form of entertainment. If you feel that gambling is starting to negatively affect your life, your finances or your relationships, free and confidential help is available in Australia:
Gambling Help Online — a national service offering free, confidential support 24 hours a day, 7 days a week, including counselling and live chat: www.gamblinghelponline.org.au or call 1800 858 858.
You can also ask any licensed gambling operator about self-exclusion options, or register with BetStop — the Australian National Self-Exclusion Register. Seeking help is a sign of strength, not weakness.